Frequently Asked Questions
January 18, 2013
Applegate strives to provide an experience with our brand that reflects our attention to quality from farm to table and we regret having to recall a product that does not meet our standards.
What product is affected by the recall?
8-ounce packages of Applegate Naturals Gluten-Free Chicken Nuggets with the “Best Before” date of August 28, 2013 and Lot Code 210864. These are the ONLY products affected by the recall.
How much of this product is out in the marketplace?
We have confirmed that 3,144 packages of Applegate Naturals Gluten-Free Chicken Nuggets are potentially affected. The shipment of this product has been tracked and all retailers with affected product have been notified.
Are any other Applegate products affected by the recall?
No. Only Applegate Naturals Gluten-Free Chicken Nuggets with the “Best Before” date of August 28, 2013 is included in this recall. No other Applegate products are affected.
Why is Applegate issuing a recall?
The identified batch of Gluten-Free Chicken Nuggets was mislabeled and may contain gluten.
What do I do if I have affected product and how do I get reimbursed?
If you have the Applegate Naturals Gluten-Free Chicken Nuggets, please return affected product to the retailer where it was purchased for a full refund.
How did Applegate know there was a problem with the recalled product?
The problem was detected by a consumer who is familiar with the product and noted a color difference. This product was labeled with a Lot Code 210864 and a “Best Before” date of August 28, 2013.
Has anyone become ill from the recalled product?
No. Applegate has received no reports of illness nor has the USDA Food Safety and Inspection Service. Nevertheless, anyone concerned about an allergic reaction should contact a healthcare provider.
How did the problem occur?
During the packaging process, the product containing gluten was packed in boxes that are labeled as gluten-free. This was an isolated issue and did not impact any other products.
How will Applegate prevent this from happening in the future?
We have carefully evaluated every step in the processing and packaging of this product. As a result, we have identified and implemented the following steps that will provide added assurance against a similar incident occurring in the future.
- We have improved our label verification process. A sample of each of our gluten-free retail boxes is now verified against a printed image of each box and all employees who process or pack the product have been fully educated on this improved process.
- If more than one product is packed on the same line on the same day, we will document and verify that all packaging from the prior run is removed from the area before starting a new product run.
Where can consumers go for more information?
Consumers can visit the Applegate website at www.applegate.com or call us at 866-587-5858.
Consumers can also contact "Ask Karen," the USDA Food Safety and Inspection Service virtual representative available 24 hours a day at AskKaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from l0 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day.